SAP Customer Data Cloud (CDC) can be overwhelming to start with esspecially with no support.

## History of SAP and CDC

SAP sells enterprise application software or software for businesses.

CDC was formerly called GIGYA before it was aquired by SAP for an estimated [$350 million in 2017](https://techcrunch.com/2017/09/24/sap-is-buying-identity-management-firm-gigya-for-350m/). You may see documentation or links with GIGYA and sometimes hear people call CDC, GIGYA because of this.


For now, everything shown in CDC is B2C (Business to Consumer) rather than B2B (Business to Business).
CDC (Customer Data Cloud) includes ECPM (Enterprise Consent and Preference Management) and CIAM (Customer Identity and Access Management)


Please note, CDP (Customer Data Platform) is a different product to CDC (Customer Data Cloud).
CDP and CDC fall into the CDS (Customer Data Solutions). Also, CDS is sometimes called CDx (since CDC and CDP start with CD).
SAP CX (Customer Experience) was formerly called SAP C/4HANA. Do not confuse SAP C/4HANA with SAP S/4HANA.

SAP CX includes: 
- Customer Data Solutions
- Commerce Solutions
- Marketing Solutions
- Sales Solutions
- Service Solutions

## Steps you should take?

First, please ask for access from your manager to a CDC tenant. If you cannot log into the [CDC Console](https://console.gigya.com) do not continue as the best way to learn CDC is by doing not just reading or watching.

For Capgemini employees, join the [Customer Data Global Community](https://teams.microsoft.com/l/team/19%3af9f11601ba2e474ca8f9d63e52baa205%40thread.tacv2/conversations?groupId=9e05bd3b-d765-4814-91dc-4b9a9b000044&tenantId=76a2ae5a-9f00-4f6b-95ed-5d33d77c4d61). The Team on Teams contains pervious SAP webinars and associated decks, presentations from dozens of experts, and meetings that occur about every two months.

[Bookmark the SAP Customer Data Solutions Community](https://community.sap.com/topics/customer-data-solutions) which includes the following:
- Community Content Tab (Questions & Blogs)
- CDC Feature Roadmap 
- CDC Release Notes (check weekly)
- Recent What's New Webcasts
- Subscribe to Newletter (do immediatly - Email sent 4th Tuesday of month)
- Engagement Program (upcoming SAP CX Webinars/Programs for Quarter)
- Microlearning Videos
- Learning Journey (steps to do a certifications)
    - Includes [Certification Textbook](/assets/C4H620_Textbook.pdf)
- CX Works (expert guidance, project frameworks, strategic guidance)



Start in the Global Community please watch the 10_Overview > Files > Webinars > 2022 May - 4Steps2CDC Program which was hosted by SAP. The program should take **one week** to complete. Make sure to poke around CDC and do the exercises.

Next, in the Global community complete the exercise located in 10_Overview > Files > Training Material > Onboarding Use Case > CDC Onboarding.zip, this should take **three weeks** to complete and many challenges can be expected.


## Certification

[The SAP Certification Development Associate - SAP Customer Data Cloud (C_C4H620_94) Certification](https://www.sap.com/cxworks/article/2589632795/become_a_certified_sap_customer_data_cloud_consultant) is a great way to show your understanding of CDC. 

The exam consists of 80 multiple choice questions and requires a 58% score for passing with a duration of 180 min. Each question will tell you the number of correct answers (e.g. choose 3 answers) for the question. If you do not get all the answers for the question, you will recieve no credit for the question. The exam is done remotely (e.g. home) with a proctor through a Zoom call. You will recieve your score immediatly after the exam and your score per category but will not be able to review any questions after the exam.

In case an exam is not passed on the first try, you can take the same exam up to three times. If you have failed an exam three times for the same version, you will have to wait until a new version is released.

Check out the preparations materials in the Global Community > 40_Certification